"An emotionally intelligent communicator is a more successful manager". Emotionally intelligent people communicate better and more successfully than their emotionally unaware counterparts. The good news is that emotional intelligencer EI, can be learned. This book explains how. Eaton and Johnson reveal how to manage yourself better and how to improve your listening skills so that you respond more constructively to others. Find out how to develop empathy, manage conflicts and create win or win situations. Improve your EI and you will significantly improve your professional and personal life.