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Moments of Truth By Jan Carlzon

Moments of Truth By Jan Carlzon

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Product details

  • Condition Note: No pen/ pencil marks and the conditionis is Good.

 

About the Book:

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

 
 
  • Author‏ : ‎ Jan Carlzon (Author)
  • Publisher ‏ : ‎ Harper Business; New edition (29 March 2001)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 160 pages
  • ISBN-10 ‏ : ‎ 0060915803
  • ISBN-13 ‏ : ‎ 9780060915803

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