About the Book:
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Author : Ron Kaufman
Publisher : Up! Your Service
Publication date : 1 March 2002
Language : English
Paperback : 296 pages
ISBN-10 : 9810529597
ISBN-13 : 9789810529598











